MRO is continuously investing in you, our customer.
Our engineering team is constantly building custom test carts, stations and writing test procedures catered to your equipment. We also stock a Mazak AJV-18 CNC Machine to create broken and obsolete frames and parts, a Fanuc R-2000iB Robot for full functional drive and servo testing and multiple 3D printers for replacing broken covers, parts and pieces. All power units such as power supplies and drives are tested under full load and other advanced simulations. Our Motion Control Diagnostic System product includes Servo Motor run-test equipment, encoder test equipment, PC based servo feedback test equipment and software and servo feedback field test equipment. Most major motor and feedback manufacturer's devices are supported by our Motion Control Diagnostic System equipment, which is widely used in the motor and feedback repair field and other industrial applications, such as, CNC Machining and robotics, around the world. We consider our units not as much as a repair; but, more of a unit restoration.
Warranty Policy
1. Manufacturing Repair & Overstock, Inc. (“MROINC”) warrants that the product(s) sold on our site at www.MROINC.com (“Products”) shall be free from defects in materials and workmanship for a period of twenty (20) months from the date the customer is invoiced for the Products (the “Warranty Period”). The foregoing warranty shall only be applicable to Products stored, installed, handled, operated, or otherwise used under normal conditions. The following are specifically not covered by warranty: (1) failure due to abuse and neglect and/or improper operating environment (including, but not limited to, improper power supply, temperature, humidity, and environmental conditions); (2) down time and related costs due to failure; (3) items such as batteries, teach pendants, touch screens, HMI/Panel Views, and consumables; and (4) software. All matters relating to the Warranty Policy are governed by the terms of this Warranty Policy and the Terms of Service Agreement governing the purchase of Products on our site.
2. All warranties issued are provided by MROINC, not the manufacturer. All warranties issued herein are non-transferable without MROINC’s prior written consent.
3. If, during the Warranty Period, a customer wishes to make a claim under Section 1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: sales@MROINC.com
(b) Phone: 423-710-8133.
4. All transportation fees for Products returned under Warranty Claims shall remain the responsibility of the customer.
5. MROINC’s obligation shall be limited to the repair or replacement, in MROINC’s sole discretion, of any such Product (or part/component thereof as MROINC determines) free of charge to the customer. If MROINC determines that the Product cannot be repaired or replaced, MROINC shall credit the customer’s account in an amount equal to the sum the customer paid for it. MROINC shall be solely responsible for the review and adjudication of all Warranty Claims. All determinations made by MROINC shall be final. In the event of a refund to customer relating to a Warranty Claim, MROINC shall remit all funds in the manner in which customer submitted payment (i.e., wire transfer to customer’s account or refund on customer's credit card).
6. If travel to a location (other than an MROINC facility) is required to address an issue determined to be covered by warranty, parts will be covered but all labor and travel expenses will be billed. Travel will be billed at expenses plus $165.00 per hour for work time and $85.00 per hour travel. Determination of warranty coverage is the responsibility of MROINC and cannot be assigned or delegated to any other party.
7. Any warranty claim must be received before the end of the Warranty Period, together with return of the Product within this same period.
8. This warranty is given in lieu of any other warranties, either express or implied, including that MROINC disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall MROINC be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to MROINC for the particular Product. Further, MROINC shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
(a) While many Allen-Bradley PLC products will have firmware already installed, MROINC makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. MROINC also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. MROINC also makes no representations as to your right to install any such firmware on the product. MROINC will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.